Refund policy
At C&C Menswear & Boys, we want every customer to be completely satisfied with their purchase. If your order does not meet your expectations, we are happy to assist you with a return or exchange according to the policy below.
Return Eligibility
We accept returns and exchanges for eligible items within 30 days of delivery.
To be eligible for a return, items must meet the following requirements:
- Items must be unused, unworn, and in their original condition
- Items must include original tags, packaging, and accessories (if applicable)
- Items must not show signs of washing, damage, or alteration
- Proof of purchase or order information must be provided
For hygiene and safety reasons, certain items may not be eligible for return if they have been worn or used.
Return Timeframe
Customers must contact us within 30 days of receiving their order to request a return or exchange.
Returns requested after this period may not be accepted.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photos of the item and any visible damage
After reviewing your request, we will provide the appropriate solution, which may include a replacement, exchange, or refund.
Return Process
To start a return, please follow these steps:
- Contact our customer service team with your order number and return reason.
- Wait for return approval and instructions from our team.
- Carefully package the item and ship it back according to the provided instructions.
- Provide the return tracking information once the package has been shipped.
Please do not send items back without prior approval, as unauthorized returns may not be processed.
Return Shipping Costs
If the return is caused by an error on our part (such as receiving the wrong item, damaged item, or defective product), C&C Menswear & Boys will cover the return shipping cost.
If the return is due to personal reasons, such as incorrect size, change of mind, or preference, the customer will be responsible for return shipping costs.
Refund Process
Once we receive and inspect your returned item, we will notify you of the refund status.
Approved refunds will be processed within 1–2 business days after the returned item has been received and approved.
Refunds will be issued to the original payment method used during checkout.
Please note that your bank or credit card provider may require additional processing time. Refunds are completed within 5–10 business days, depending on your payment provider.
Exchanges
If you need a different size, color, or replacement item, please contact us within 30 days of delivery.
Exchange requests are subject to product availability. If the requested replacement item is unavailable, we will provide a refund according to our refund policy.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
Once an order has entered the shipping process, cancellation requests cannot be guaranteed. In this case, customers may return the item after delivery according to our return policy.
Final Sale Items
Certain discounted, promotional, or final sale items may not be eligible for return or exchange. Any applicable restrictions will be clearly stated on the product page.
Contact
Store Name: C&C Menswear & Boys
Address: 3215 Clarksville Pike, Nashville, TN 37218, United States
Phone Number: +16152555888
Email Address: info@ccmenswearboys.com
Business Hours (Central Time Zone, UTC-6 CST / UTC-5 CDT)
- Monday to Saturday: 9:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
Response Time
We will reply to all customer inquiries within 24 hours during our business hours. Messages sent outside business hours will be prioritized and answered promptly at the start of the next business days.